How long does delivery take?

Below you will find the average delivery times for all orders:

• Order cut-off time: 22:00 (GMT+01:00) Central European Standard Time

• Order handling time: 1–3 business days

• Transit time: 5–7 business days

• Estimated total delivery time: 6–10 business days

• Shipping: Free shipping on all orders within Australia

At Lizabella Melb, we care about reducing unnecessary environmental impact. Rather than shipping small, individual orders every day, we combine shipments whenever possible. This helps reduce our environmental footprint, and we appreciate your patience and understanding.

What is your return policy?

If you're not completely happy with your purchase, you can return your order within 30 days of receiving it, without needing to provide a reason.

Who pays for return shipping?

Customers are responsible for arranging and covering the cost of return shipping.

When will I receive my refund?

Once we've received and inspected your returned item, your refund will be processed within 14 days. We'll send you an email confirmation once your refund has been processed.

What happens if my returned product is damaged?

We cannot offer refunds for items that have been worn, used or damaged after delivery. Please make sure returned products are in their original condition.

To arrange a return, please contact us at support@lizabella-melb.com.

Can I cancel my order?

We process orders as quickly as possible. If you'd like to cancel or make changes to your order, please email us straight away.

Once your order has been processed or dispatched, changes or cancellations may no longer be possible.

What if I receive the wrong product?

If your order arrives with an incorrect, missing or faulty item, please contact us within 7 days of receiving it.

Include your order number, photos of the items and a brief description of the issue. Our team will help resolve the matter as quickly as possible.

Is my online order secure?

Yes. Our website uses SSL encryption to protect your personal and payment details during checkout. Your information is securely transmitted to our payment provider for authorisation.

How much does shipping cost?

We currently offer free shipping on all orders within Australia.

Where is my package?

Once your order has been handed over to our shipping partner, you'll receive an email with your tracking details.

If your order is shipped in separate parcels, you'll receive a tracking number for each shipment.

Why is my tracking number not working?

Tracking information can take 1–2 business days to appear after your order has been dispatched.

If your tracking number isn't showing any updates straight away, please allow a little time for the carrier to update its system.

Can I exchange an item?

Yes! If you'd like to exchange an item, please contact our team at support@lizabella-melb.com, and we'll help you with the process.

Please note that customers are responsible for return shipping costs.

What if I entered the wrong shipping address?

If you've entered an incorrect delivery address, please email us as soon as possible.

We'll do our best to update your address before your order is dispatched, but changes cannot be guaranteed once shipping has begun.

Contact Us

If you have any questions about your order, shipping, returns or anything else, please visit our Contact Page or email us at support@lizabella-melb.com.

Our team will be happy to assist you.